Return Terms

14 days cooling off period

We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return thte product. You can take a close look at the product just like you would do in a shop and test if it lives up to your expectations. If you have your doubts whether you can still change your product then please contact us on

If you are not all satisfied with the product then please return it to us in the original packing and unused. The following unsealed product cannot be returned; Hardshock CD’s and the Hardshock car sticker. We will refund your money without delivery costs within 14 days after receiving the products.

Faulty products

When your have received a faulty product please contact first about your order before you return the products.
In order to provide you with any remedies for a faulty product, we may need your assistants and prompt provision of certain information regarding the product, including:

  • a specifying with reasonable detail the way in which it is alleged that the product is damaged or defective
  • providing us with the delivery note number and such other information as we reasonably require.


Products purchased online cannot be returned at our retail locations. They must be shipped to High Energy Merchandise, Postbus 40190, 8004 DD Zwolle, The Netherlands.

You are responsible for paying the shipping charges for any items returned or exchanged. When shipping products back to us, retain a copy of the tracking number from the shipping carrier for your records, so you can track the shipment. Products returned more than thirty (30) days from the shipping date will not be refunded or returned to you. We recommend that you insure the shipment against loss or damage.


When your shipment address is outside The Netherlands your responsible for a correct address. When it turns out the delivery address is incorrect, you will receive an invoice for the shipping costs by email. The invoice has to be paid within 14 days after sending the invoice.

When your order cannot be delivered because you’re not at home and the products will be returned to High Energy Merchandise and you do not live in The Netherlands, you are responsible for the shipping costs when your order will be returned automatically. You will receive an invoice that has to be paid within 14 days after sending the invoice.

Place an online return

Place an online defective return